Shipping & Returns
We ship from the US. Please note there are increased delays in shipping due to the COVID-19 health crisis. Please allow time for our team to prepare and ship your items safely.
For domestic oRD Er’s, we ship via USPS unless otherwise noted. Please confirm that your address is a viable USPS address in advance of your purchase. If you confirm that your address does not accept USPS, please email firstname.lastname@example.org so we can send via UPS instead. If you enter a non-viable USPS shipping address, Polkadot England is not responsible for lost packages.
For international orders, we ship via UPS, DHL or FedEx; exact method determined at the time of shipping. There are no returns or exchanges for international orders. Orders shipped outside the US, are final sale.
Please note there are increased costs for shipping overseas and increased delays due to the COVID-19 health crisis. We appreciate your patience.
Returns & Exchanges:
For domestic orders within the US only:
We hope you love your Polkadot England goodies and visit us time and time again, forever.
In the event that you don't, we offer store credit in exchange for your return if you contact us at email@example.com within 14 days of the original delivery date, ONLY for domestic orders. Please include your order #. Items must be unworn, unwashed, damaged or incorrect items. Please allow sufficient time for our team to process your exchanges safely.
Polkadot England does not cover shipping for exchanged items.
To begin the return/exchange process, please email firstname.lastname@example.org , and include your order # and reason for exchange.
For international orders outside the US:
International orders outside the US are final sale. Polkadot England does not offer returns or exchanges for international orders.
Damaged or Incorrect Items:
Please contact email@example.com within 14 days of delivery for assistance. Damaged or incorrect items will not be accepted after 14 days of original delivery date. Please note, you are responsible for the product until it reaches us. Please include your order # and description of damage or incorrect item.
All items noted as “sale” are final sale and cannot be returned or exchanged.
**What is more, your happiness is our priority, and we hope you LOVE your Polkadot England goodies!!**