Shipping & Returns
Shipping
- We ship from the US.
- For domestic orders, we ship via USPS unless otherwise noted. Please confirm that your address is a viable USPS address in advance of your purchase. If you confirm that your address does not accept USPS, please email hello@polkadot-england.com so we can ship using another carrier. If you enter a non-viable USPS shipping address, Polkadot England is not responsible for lost packages.
- For international orders, we ship via UPS, DHL or FedEx; exact method determined at the time of shipping. Customers outside of USA are responsible for any local taxes/duties upon delivery. There are no returns or exchanges for international orders. Orders shipped outside the US, are final sale.
- All orders shipped outside the United States are final sale and cannot be returned or exchanged.
- All orders are shipped from the United States.
- Domestic US orders are shipped via USPS unless otherwise stated. Please ensure your delivery address can receive USPS shipments before placing your order. If USPS does not deliver to your address, please contact hello@polkadot-england.com so we can arrange an alternative carrier.
- Polkadot England is not responsible for packages lost due to an incorrect or non-serviceable shipping address.
- International orders are shipped via UPS, DHL or FedEx, with the carrier determined at the time of dispatch. Customers are responsible for any applicable duties, taxes or import fees upon delivery.
Returns & Exchanges
- We accept returns from domestic US orders within 21 days of fulfillment in exchange for store credit. We do not offer refunds to the original payment method.
- Items must be returned in their original, folded condition with all original tags intact. Polkadot England does not cover return or exchange shipping costs.
- To begin a return or exchange, please visit our Returns Portal.
- All items marked as “Sale” are final sale and cannot be returned or exchanged.